At Betterway Psychiatry & Psychological Services, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and protect information submitted through our practice and during your interactions with us.
Information We Collect
We may collect information you voluntarily provide, including your name, phone number, email address, appointment information, and other information submitted through our contact or scheduling forms. We may also collect limited technical information, such as IP address, browser type, and usage data.
How We Use Your Information
We may use your information to:
- Respond to inquiries and appointment requests
- Provide and coordinate mental health services
- Communicate with you about appointments and services
- Process billing and payments
- Improve our services
- Maintain security
- Meet legal and regulatory requirements
Health Information and HIPAA
As a mental health provider, Betterway Psychiatry & Psychological Services takes the privacy and confidentiality of patient health information seriously. Protected Health Information (PHI) is handled in accordance with applicable federal and Oklahoma laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
For more information about how we use and disclose PHI and your healthcare privacy rights, please review our Notice of Privacy Practices.
Forms and Communications
Please avoid submitting highly sensitive medical or mental health information through general contact forms or unsecured email unless specifically instructed by our practice. If a secure patient portal is available, please use that system for sensitive communications.
Cookies and Analytics
We may use cookies and similar technologies to improve functionality, understand usage, and enhance the user experience. You may manage cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers for services such as hosting, scheduling, electronic health records, billing, communications, and analytics. When required, appropriate privacy and security safeguards are used.
Mobile Information and Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories specifically exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.
Mobile information, including information provided in connection with text messaging consent, will be used only for the purposes for which it was collected and as permitted by applicable law. We will not sell, rent, or share this information with third parties or affiliates for their own marketing or promotional purposes.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, disclosure, or loss. However, no online system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable law, you may have rights concerning your health information, including the right to access certain records, request corrections, request confidential communications, and obtain information about how your PHI is used and disclosed.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Betterway Psychiatry & Psychological Services
4334 Northwest Expressway, Suite 281
Oklahoma City, OK 73116
Phone: +1-405-584-4019
Email: betterwaypsychiatry@gmail.com
Emergency Notice
This website and its contact forms are not intended for emergency or crisis situations. If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. You may also call or text 988 to reach the Suicide & Crisis Lifeline.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. Any updates will be posted with a revised effective date.